As a Fixed Operations Manager your essential job functions include:

Leadership (30%)

* Create a positive and productive working environment consistent with Dent Wizard's core values

* Lead, coach and develop team to drive productivity and retention

* Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention

* Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs

* Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff

* Participate in field town hall communications

Customer Engagement (30%)

* Ensure fulfillment of services meets customer expectations

* Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)

* Maintain knowledge of customer pricing and service expectations.

* Expediently address customer, operational, and performance concerns.

* Identify and implement value-added customer solutions

Driving Performance (20%)

* Drive talent selection and hiring for area roles needed

* Deliver operating performance in terms of LSR, Employee Engagement and Retention

* Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.

* Address day-to-day operational issues, ensure maintenance of customer sites and perform QC

* Coordinate supplies and parts ordering management

Administration (20%)

* Coordinate supplies and parts ordering management

* Troubleshoot most critical operational issues

* Maintain clean, organized work areas that meet DW's compliance (EHS) standards

* Support and adhere to DW's policies and procedures on ethics standards and commitments

* Ensure effective invoicing processes are implemented and maintained

Other Duties as Assigned

Competencies Required

* Lead and coach technicians

* Results Orientation

* Systems Thinking / Process Improvement

* Agility

* Initiative

* Influence

* Customer Focus

* Apply Knowledge

Position Requirements

* Proven ability to manage, coach, and lead others.

* 3 years proven operations experience in a similar type of environment.

* Auto and reconditioning industry experience preferred.

Physical Job Requirements

* Continuous viewing from and inputting data to a computer screen.

* Travel as necessary (up to 20%).

Drug Policy

* All applicants being considered for employment must pass a pre-employment drug screening and background check.

The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting base salary is expected to be between $65,000 and $70,000 annually. The total compensation package may also include commission or bonus. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution)

Apply Now!!!